Question 1

When can I book a class?

Accepted Answer

Each class opens for booking two weeks before the start date. Both the start date and booking date date are listed within the class description so you can mark your calendar to book the class. This gives greater opportunity for all families to book desired classes.

Question 2

Do I need to have an active membership before I book a class?

Accepted Answer

Yes, you must an active membership BEFORE you can book a class. This is a change from previous years. Membership plans may be purchased from Bookmart Marketplace first. Then, you will receive an email notification when your membership plan becomes active within 48 hours.

Note: Each student will need to be logged into the H.E.L.L.O. site to be able to book classes. Once logged in, you will be able to book if your membership is active.

Question 3

How do I get a H.E.L.L.O. membership?

Accepted Answer

H.E.L.L.O. memberships can now be purchased on Bookmart Marketplace for all homeschool students. Once a plan has been purchased, your student will receive an email from HELLO within 48 hours confirming that the membership is active.

Question 4

Will emails be sent to parent or student email accounts?

Accepted Answer

It is important to note that although you may receive marketing notifications about new courses and general communications to both email addresses, all email correspondence associated with the bookings for each H.E.L.L.O. student are sent to the student's email address. We understand that homeschooled families are not always accustomed to checking student email accounts. Because we cannot change the email address associated with the H.E.L.L.O. membership, we recommend you change your settings so that your student's Springs email will automatically forward to your preferred email account. This will ensure that you do not miss any important emails from the program or your H.E.L.L.O. teacher.

Question 5

How do I forward my student emails to my email account?

Accepted Answer

1. On your computer, open Gmail and log into your Springs student email account.
2. In the top right, click Settings See all settings.
3. Click the Forwarding and POP/IMAP tab.
4. In the "Forwarding" section, click Add a forwarding address. Enter the email address you want to forward messages to.
5. Click Next Proceed OK.
6.A verification message will be sent to that address. Click the verification link in that message.
7.Go back to the settings page for the Gmail account you want to forward messages from, and refresh your browser.
8.Click the Forwarding and POP/IMAP tab.
9. In the "Forwarding" section, select Forward a copy of incoming mail to. Choose what you want to happen with the Gmail copy of your emails. We recommend keeping Gmail's copy in the Inbox.
10.At the bottom of the page, click Save Changes.

Question 6

How do I login to the HELLO website for the first time?

Accepted Answer

Instructions: 
1. Once on the HELLO website, select Log In at the top right of the page. You must then  Log In with a STUDENT Email.
 2. Select Forgot Password. Enter your student's email address. Your ES can assist you if you don't know or have access to your student email account. 
3. Your student email will receive an email "Reset your password" from HELLO to their inbox. If they don't see it there is a chance it's in their spam folder. If it is there, we recommend marking it as Not Spam so it doesn't happen in the future.
 4. They will be prompted to make a password and should be able to log in and book classes.

Question 7

Where can I find the meeting link for my class?

Accepted Answer

Meeting links are sent in a email to your student's account after booking and 1 hour before each class time.
If you login to our website, you can also find your meeting link by selecting "My Bookings" in the dropdown menu in the top right corner of your page.

Question 8

Can students take a course outside their grade-level?

Accepted Answer

One of the benefits of H.E.L.L.O. classes is that they can be developed to span a range of grade-levels. If you are requesting a class outside of that span, the ES, H.E.L.L.O. teacher and program director will all need to reach consensus that the student will benefit from the class to ensure a positive experience for everyone.

Question 9

Can I still get into a class that is full?

Accepted Answer

If you want to be waitlisted for a class, just contact us via chat or email and we will add you to the waitlist.

Question 10

Is there a H.E.L.L.O. handbook to show more information?

Accepted Answer

Yes, you will be sent a copy with your email reminder about your class. Once you have a site login, you may also see the handbook under the "More" tab in the Navigation Bar.

Frequently Asked Questions